Lesson 1 – The Importance of Timing. When you ask customers for reviews matters, we’ll show the best time to ask.

Lesson 2 – Ask The Right Questions. The questions you ask are critical to the responses you get. We’ll share some of the best.

Lesson 3 – Segment Your Responses. Generic ‘thank you’ messages won’t help. You’ll learn what does.

Lesson 4 – Encourage Social Sharing. If customers love you then encourage them to share. But be prepared if they don’t…..

Lesson 5 – Analyse The Feedback. Collecting your reviews makes analysis easier. You’ll learn how to use reviews to deliver the greatest return for your business.