Customer Satisfaction Survey

3 Tips to Handle Negative Yelp Reviews for Local Businesses

By | Customer Satisfaction Survey, search engine optimization | No Comments

Since its inception in 2004 Yelp has joined the leagues of Google and Facebook in terms of providing unbiased local business reviews, based on public opinion.

The online platform has the ability to sway the opinion of online community.

According to a customer review survey performed by Brightlocal, an SEO and local citation website 92% of customers read online reviews to determine whether a local business is a good one. 85% of consumers trust online reviews as much as personal recommendations. And, not only is maintaining positive reviews online important for the reputation of your business, but it is also considered a ranking factor for Local SEO. Read More

customer satisfaction survey

Customer Satisfaction Survey – A How-To Guide

By | Customer Satisfaction Survey, Guides | No Comments

Customer reviews need to be managed as carefully as your business reputation or branding. However, this can be very time consuming. We’ve taken a look at how software can now manage the whole process, from quickly getting a survey online to managing responses, saving a great deal of time and helping your business do better in search rankings. And we also address how to beat customer review fatigue, and get those reviews coming in.

Reviews are a fact of life for businesses today and they’re incredibly helpful in highlighting what the business does well and what needs improvement. But for many businesses, the growing number of social media platforms and the need to curate reviews mean that managing customer reviews is taking up time that would be better spent growing the business. Read More